SHIPPING + RETURNS
Matthias Kaupermann is pleased to offer complimentary shipping on Classic cornhole game sets to addresses within the contiguous United States. Your luxury cornhole game set(s) will be delivered directly to your home or business in a custom wooden shipping crate via FedEx or UPS. Once shipped, we will notify you by email to provide you with a tracking number. Actual shipping times may vary depending on your location.
In the unlikely event your heirloom-quality game set has been damaged by a 3rd party shipping partner, please notify Concierge Services within 48 hours of receipt so we may exercise our insurance policy with the carrier.
We cannot imagine you’ll be anything but pleased with your Matthias Kaupermann purchase. However, if, for any reason, you are not 100% satisfied, please contact us within 30-days of receipt. Each return request will be evaluated on an individual basis. Please kindly note, Matthias Kaupermann cannot accept returns for products that have been personalized with monograms or brand marks. Once approved you will be given a return authorization number to include with your shipment in order to expedite processing.
Once your return has been processed, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit, less a 25% restocking fee, will automatically be issued to your original payment method within 4 - 6 business days.
To return your product, please contact Concierge Services. Once approved you will be provided with the shipping address to return your purchase. It is your responsibility to bear the shipping costs associated with returning your purchase. Product(s) must be returned in mint condition and in original packaging. Shipping costs are not eligible for a refund.